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lock.png PRIVACY POLICIES

Learn more about policies relating to your student account and who can access your student records.


E-BILL NOTIFICATIONS

Electronic billing (E-Bill) notifications are a courtesy service provided by Student Financial Solutions. It is the students’ responsibility to maintain awareness of account balance.  Payment must be received by the posted due date to avoid penalties.

UCSD LIABILITY LIMITATIONS

UCSD is not liable for the delivery failure of E-Bill Notification transmission due to:

  • Invalid email addresses
  • Email inboxes at capacity
  • Network failures
  • Any other delay or failure to receive the notification

UCSD is not liable for the unavailability of the online payment system due to circumstances beyond our control such as, but not limited to:

  • Natural disaster
  • Power Outages
  • Government Regulations
  • Computer Failure

OTHER TERMS AND CONDITIONS

  • Students, parents and Authorized Payers will not receive paper bills. In accordance with UCSD policy 160-32012 , we will send E-Bill Notifications to the UCSD email address and any Authorized Payer email address on file.
  • Students’ are responsible for establishing email forwarding of their UCSD email address to a personal email address to ensure they receive continued communications following their last date of attendance.
  • You may access your student account and remit payment online via TritonLink.
  • Do not attempt to “submit” more than one E-Check or Credit Card payment per day.
  • E-Check and Credit Card payments remitted before 3 PM PST Monday-Friday will be credited to your student account the same day.
  • Payment errors experienced should be reported to Student Financial Solutions before additional payment remissions are attempted.
  • Students’ can request to cancel E-Bill Notifications in person at Student Financial Solutions in the Student Services Center, Suite 355 (link the map).

PRIVACY OF YOUR FINANCIAL RECORDS

SFS strictly adheres to official UCSD privacy policies.

Official Disclosure Policy (PPM 160-2)

Student Financial Solutions adheres to the Policy on Disclosure of Information from Student Records in the  UCSD Policy and Procedure Manual, Section 160-2 (PPM 160-2) .

PPM 160-2 implements the following policies:

Disclosing financial information to students

  • SFS cannot disclose financial related matters to any third-party without written, student consent.
  • You may be asked to provide responses to security questions to verify your identify over the phone. In addition, SFS may require some University business be completed in person to ensure identify verification.
  • In the absence of any other guiding policy or where the law is silent, the University is guided by the following principles:
    • Your privacy is important.
    • Your accounts receivable information should be disclosed to you upon your request, unless there is a compelling University interest for non-disclosure.

Disclosing student financial information to others

Based upon PPM 160-2, UCSD follows these procedures in disclosing your student records to others:

  • UCSD may not give out certain types of information about you as the subject of the record without your  prior written consent.
  • Student Financial Solutions staff discuss financial and related issues only with you as the student concerned, unless you have enrolled an  authorized parent/ payer . In this case, SFS staff may discuss financial aid and related issues with authorized parents/ payers.

CAMPUS CARDS TERMS & CONDITIONS

As a University Cardholder, I understand that:

  • ID cards are the property of the UC San Diego, must be surrendered to the Campus Cards Office upon request, and are not transferable.
  • ID cards are valid only when a student is registered, when an employee is still employed by the University, or when an affiliate has official business with the University, or until the card is expired or revoked.
  • Unauthorized use or use by a party other than the original cardholder, as well as tampering or alteration of the ID card in any manner, may warrant confiscation of the ID card and will be referred for disciplinary action(s) under the  Student Conduct Code
  • I am responsible for the use of the UCSD Student ID card. I understand that the ID card is not transferable; therefore I cannot lend, sell or give the card to others.
  • I must carry my Student ID card at all times when conducting University business or attending University functions/events for proper identification.
  • I will not request a replacement ID card if I already possess an ID card and have not lost or damaged it. 
  • I must report a lost or stolen ID card to the   Campus Card Office  immediately via   e-mail .
  • Only designated University personnel can generate, produce, update, or deactivate ID cards. The production of fake ID cards is a violation of the policy and will be referred for disciplinary action(s).
  • My photo is stored in the ID card database and cannot be provided to me for any use. The University protects personal identification information as private data under privacy and state rental information laws. This data will not be released outside the University, except in response to a subpoena or other legal processes, of which you will be informed (in advance, if possible). Photo images captured for the ID card become part of cardholder’s University record, and therefore may be used for official University business only. 

ACCOUNTS RECEIVABLE

Please visit our administrative records webpage for the complete verbiage of policy AR300-29

QUESTIONS?

Feel free to e-mail us by clicking below or give us a call at 858-822-4727 if you have additional questions.

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