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UCSD offers several loans to qualifying students and are managed by the University.

The Loan Administration and Collections Unit supports all aspects of the campus based loans program including general counseling, exit loan processing, and loan records and documentation management.

Click to see if your loan is part of the Campus Based Loan Program.

If you have questions, please email us at or call (858) 822-4727.


NOTE: Federal Direct Loans (Subsidized, Unsubsidized, Parent Plus) are awarded and managed by the Financial Aid & Scholarships Office .



What to do if you have graduated or withdrawn and have student loans

If you are a student loan borrower, federal regulation requires you to complete exit loan counseling for Campus Based Loans and Direct Loans.

You should complete exit loan counseling when you:

  • Graduate
  • Fall below half-time student status (less than six units)
  • Cancel/Withdraw from classes
  • Leave of Absence (LOA)
  • Do not attend for a quarter
  • Have a Long Term Loan Documentation (LCOD) Hold on your student account

You will receive a notification to complete your exit loan counseling

  • Please log-in to your Heartland ESCI (Campus Based Loan Servicer) account to complete. This is also the case if you have an LCOD hold on your account.
  • Please login to your Federal Student Aid (Direct Loan Servicer) account to complete.

If you do not receive an exit counseling notification:

  1. Please email to including the following information: full name, PID, personal email (non-UCSD), and phone number.
  2. Once your Exit Loan Counseling is completed, please forward ECSI email confirmation to .
  3. Upon completion and verification the LCOD hold will be removed from your account, typically within 24 hours.