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Charge Inquires & Collections

Resolve questions regarding charges on your student account.

Time Payment Agreement

Student Financial Solutions offers an alternative payment option for out of school students (eg. Graduated, withdrawn, etc.) who have a past due balance on their account. Student cannot be actively enrolled with UC San Diego to qualify for this plan. 

Below are the following steps required to enroll: 

  • SFS will schedule a phone call appointment to discuss the requirements of your plan 
  • Note credit/debit card payments incur a 2.75% processing fee (subject to change) and echeck payments incur 50 cent per transaction fee 
  • Autopay will be required upon enrollment 
  • Must submit 1st payment and the $50 one-time administrative fee upon enrollment 

Enrollment in a TPA will suspend formal collection procedures. The past due balance must be paid in full before financial holds will be removed.  

Collections

Unpaid student account balances are subject to delinquent fees, academic holds, and other restrictions. Balances that remain unpaid are subject to collection action and fees. Delinquent accounts may be turned over to external contracted collection agencies of the University.

Student Financial Solutions (SFS) is responsible for managing the University’s Accounts Receivable portfolio. SFS engages in monthly billing and account monitoring to validate account balances and determine which accounts should be processed for continued collection efforts through third-party agencies.

If you have been contacted by one of the agencies referenced here regarding the balance due to UCSD please pursue resolution of your account with that agency. Additional questions can be directed to Student Financial Solutions by going to the UC San Diego Services & Support portal.

Tax Interception

Outstanding balances and unpaid fees on student or employee accounts are subject to being referred to the State of California's Franchise Tax Board (FTB) for interception of any state tax refund, lottery winnings or unclaimed property available to an individual.

To avoid interception, please pay off any outstanding charges to the appropriate department or collection agency by November 6th, 2023. If you don't know which department assessed the charge, contact Student Financial Solutions. 

For more information on the tax interception process, visit our resource page for Tax Interceptions.

Don't Recognize a Charge?

If you don't recognize a charge, contact Student Financial Solutions.

Additionally, check out our handy guide on How to Read Your Bill to better understand your TritonPay and your billing statements.

For detailed information about registration fees, explore the Registration Fees page.

For further clarification on specific charges, including detailed breakdowns of registration fees, visit the Explanation of Registration Fees page.

Collection Agency Contacts

Coast

Mailing Address:
Coast Professional, Inc. Campus

214 Expo Circle, Suite #7

West Monroe, LA 71292

Phone number: (800) 231-0225 or (318) 807-4500
Williams and Fudge (W&F)

Mailing address:
300 Chatham Ave.
PO Box 11590

Rock Hill, SC 29731

Phone number: (800) 849-9791

Questions?

Find answers, request services, or get help from our team by going to the UC San Diego Services & Support portal. Click the button below if you have additional questions.

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