HEARTLAND ECSI

The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. This is a system-wide change impacting all University of California campuses.

ECSI is responsible for servicing the University's campus-based student loans including, but not limited to: sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers.

This change only impacted campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. At UC San Diego, the loan programs affected by this change include:

  • Dream Loan (Undergraduate and Graduate)
  • University Loans 
  • Quon Loan
  • Federal Perkins Loan (no longer awarded)
  • Medical and Pharmacy program loans

This change does not apply to any Federal Direct/FFELP or private loans you may have.

FIND YOUR SERVICER

  • See a list of all your federal student loans at the Federal Student Aid website.
  • Find each loan's "Current Servicer" contact information on the Federal Student Aid website, or review this listing of the Federal Direct Loan Servicers.
  • Perkins or other campus based loan borrowers: Your lender is UC San Diego, and the billing servicer is Heartland ECSI. Visit the ECSI website, or call (888) 549-3274 for more information.

PAYMENTS

Where do I send payments?

  • Online at Heartland ECSI
  • By Mail - Mailing Address:
    • Heartland ECSI
      P.O. Box 1289
      Moon Township, PA 15108

Learn more about enrolling in Recurring ACH Payments with ECSI below.

ACH REGISTRATION

After you receive your first billing statement from Heartland ECSI , you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements.

Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website.

Your enrollment through the ECSI website will take effect immediately. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested.

We should add that if you could not find your Heartland Key, please email us. 

FEDERAL STUDENT AID WEBSITE

Please check out the Federal Student Aid website to check your loan history and repayment options for any Federal Direct Loans that you took out. 

DISPUTES

If you are unable to resolve a dispute with your lender/servicer concerning the terms of your federal student loan, you may contact the  Department of Education Ombudsman .

You can contact them online using the submission form or contact them by mail at the address below:

U.S. Dept. of Education

FSA Ombudsman Group

830 First Street, N.E., Mail Stop 5144

Washington, DC 20202-5144