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RESOLVING HOLDS

Why is there a hold on my student account?


RESOLVING YOUR HOLD

If you are unsure about what type of hold is on your account, check out our holds tool.

Read more below about specific hold types and how to remove them.


CHECK FOR ACTIVE HOLDS

Personal & Cashier Checks Policy

If the student pays with a personal check, there may be a delay in the release of a hold until 21 days after the effective date of payment. Student must follow up after payment to get hold removed.

If payment is made with a cashier’s check, money order or cash, the hold will be lifted within 1 business day.

Payments by Mail

Please mail payments to:

UCSD Cashier's Office
9500 Gilman Drive, Dept. 0009
La Jolla, CA 92093-0009

HOLD TYPES

Every hold has a different cause and effect on your activity at UCSD.

Read more on the actions you should take to remove hold(s) from your account.

BURF

Student Financial Solutions Financial Hold

CAUSE

There is a past due balance on the student account, of at least $50, that was not paid by the previous billing due date.

HOW TO REMOVE

Pay the past due balance in full on TritonPay or at the Cashier’s Office with cash, check, cashier’s check or money order.

The BURF hold will be automatically removed once payment of full past due balance has been made. For additional assistance, please contact SFS via the Services and Support Portal (please use "Hold Removal" form). 

IMPACT

 Registration/Enrollment

 Adding/Dropping Classes

 

 

TRIP

TRIP - Triton Registration Installment Plan Hold

CAUSE

There is a past due TRIP installment open on the account.

HOW TO REMOVE

Pay installment balance in full online by E-Check or at the Cashier’s Office with cash, check, cashier’s check or money order. TRIP holds are lifted automatically once payment is processed.

IMPACT

 Registration/Enrollment

 Adding/Dropping Classes

 

E-CHECK

E-Check Payment Hold*

CAUSE

The student has either made:

  • three invalid e-check payments
  • one e-check payment returned for insufficient funds

HOW TO REMOVE

Log into your TritonPay account and view details within the failed payment in the Transaction tab.

e-checkholdTransaction.png

e-checkholdR01.png

For an e-check payment returned for insufficient funds (R01): You will need to make an in-person payment with the Cashier’s Office using either cash or check. After the payment is made, you may request to have the hold removed.

For invalid e-check payments (R03, R04, R08): Verify your banking information and routing number with your bank. Then contact the Cashier’s Office to request that the hold be lifted. 

ADDITIONAL FEES

INSUFFICIENT FUNDS: A $35 fee will be assessed to the student account when an e-check payment is returned for insufficient funds

IMPACT

 Online Payments

WO (WRITE OFF)

Write Off Short Term Debt Hold*

CAUSE

The past due balance is 180 days old and is sent to a collection agency.

HOW TO REMOVE

Pay write-off amount in full:

  • at the Cashier’s Office with cash, check, cashier’s check or money order
  •  through the Collection’s Agency
  • through the our online payment site
Please contact Student Financial Solutions for specific collection agency information.

IMPACT

 Registration/Enrollment

 Adding/Dropping Classes

 All fee waivers

 Online Payments

LCOD

Long Term Loan Documentation Hold

CAUSE

The student graduated or enrollment has dropped below half-time and loan exit counseling was not completed.

HOW TO REMOVE

Complete online exit counseling by logging in to your  Heartland ECSI  account. If you did not previously receive a notification email with your Heartland Key and log in information, please send an email to exits@ucsd.edu including the following information: full name, PID, personal email (non-UCSD), and phone number.

Once your Exit Loan Counseling is completed, please forward ECSI email confirmation to exits@ucsd.edu .

IMPACT

 Registration/Enrollment

 Online Payments

LCOL

Long Term Loan Delinquency Hold

CAUSE

The student graduated or withdrew and is past due on campus based loans (e.g. Perkins, University, Dream, or other Medical related loans) repayment.

HOW TO REMOVE

Contact Student Financial Solutions at exits@ucsd.edu or (858) 822-4727. You will be referred to a loan administration analyst who will give you more information about your account and the debt.

The hold will be removed when you pay the outstanding balance or complete the necessary steps to update your account status.

IMPACT

 Registration / Enrollment

 Online Payments

Questions?

Find answers, request services, or get help from our team by going to the UC San Diego Services & Support portal. Click the button below if you have additional questions.

FIND HELP HERE