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RESOLVING HOLDS

Why is there a hold on my student account?


RESOLVING YOUR HOLD

If you are unsure about what type of hold is on your account, check out our holds tool.

Read more below about specific hold types and how to remove them.


CHECK FOR ACTIVE HOLDS

Personal & Cashier Checks Policy

If the student pays with a personal check, the hold will be released 21 days after the effective date of payment. Student must follow up after payment to get hold removed.

If payment is made with a cashier’s check, the hold will be lifted within 1 business day.

Partial Payments Policy

Partial payments cannot be made online for past due balances. Partial payments must be made in person or by mail

Please mail payments to:

UCSD Cashier's Office
9500 Gilman Drive, Dept. 0009
La Jolla, CA 92093-0009

HOLD TYPES

Every hold has a different cause and effect on your activity at UCSD.

Read more on the actions you should take to remove hold(s) from your account.

MDET

Multiple Aged Short Term Debt Hold

CAUSE

There is a past due balance on the student account that was not paid by the previous billing due date.

HOW TO REMOVE

Pay the past due balance in full online by E-Check or at the Cashier’s Office with cash, check, cashier’s check or money order.

Contact Student Financial Solutions once balance has been paid and the hold will be lifted within 1 business day.

IMPACT

 Financial Aid

 All fee waivers

 Transcript Requests

TRIP

TRIP - Triton Registration Installment Plan Hold

CAUSE

There is a past due TRIP installment open on the account.

HOW TO REMOVE

Pay installment balance in full online by E-Check or at the Cashier’s Office with cash, check, cashier’s check or money order. TRIP holds are lifted automatically once payment is processed.

IMPACT

 Registration/Enrollment

 Adding/Dropping Classes

 All fee waivers

 Transcript Requests

 Financial Aid

E-CHECK

E-Check Payment Hold*

CAUSE

The student has made 3 or more invalid E-Check payments.

HOW TO REMOVE

Student must make a valid check payment at the Cashier’s Office to clear hold. If payments were rejected for:

INVALID ACCOUNT INFO ($2 fee) student must make one check* or cashier’s check payment from correct account.

INSUFFICIENT FUNDS ($35 fee) student must make two check* or cashier’s check payments from correct account.

*Note: If the student pays with a personal check, the hold will be released 21 days after the effective date of payment. Student must follow up after payment to get hold removed. If payment is made with a cashier’s check, the hold will be lifted within 1 business day.

IMPACT

 Online Payments

WO (WRITE OFF)

Write Off Short Term Debt Hold*

CAUSE

The past due balance is 180 days old and is sent to a collection agency.

HOW TO REMOVE

Pay write-off amount in full at the Cashier’s Office with cash, check*, cashier’s check or money order or pay in full through the Collection’s Agency. Contact Student Financial Solutions for specific collection agency information.

IMPACT

 Registration/Enrollment

 Adding/Dropping Classes

 All fee waivers

 Transcript Requests

 Financial Aid

 Online Payments

LCOD

Long Term Loan Documentation Hold

CAUSE

The student graduated or enrollment has dropped below half-time and loan exit counseling was not completed.

HOW TO REMOVE

Complete online exit counseling by logging in to your  Heartland ESCI  account. If you did not previously receive a notification email with your Heartland Key and log in information, please send an email to exits@ucsd.edu including the following information: full name, PID, personal email (non-UCSD), and phone number.

Once your Exit Loan Counseling is completed, please forward ECSI email confirmation to exits@ucsd.edu .

IMPACT

 Financial Aid

 Registration / Enrollment

 Transcript Requests

 Online Payments

LCOL

Long Term Loan Delinquency Hold

CAUSE

The student graduated or withdrew and is past due on campus based loans (e.g. Perkins, University, Dream, or other Medical related loans) repayment.

HOW TO REMOVE

Contact Student Financial Solutions at exits@ucsd.edu or (858) 822-4727. You will be referred to a loan administration analyst who will give you more information about your account and the debt.

The hold will be removed when you pay the outstanding balance or complete the necessary steps to update your account status.

IMPACT

 Registration / Enrollment

 Transcript Requests

 Online Payments

QUESTIONS?

Feel free to e-mail us by clicking below or give us a call at 858-822-4727 if you have additional questions.

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