RESOLVING HOLDS
Why is there a hold on my student account?
RESOLVING YOUR HOLD
If you are unsure about what type of hold is on your account, check out our holds tool.
Read more below about specific hold types and how to remove them.
Personal & Cashier Checks Policy
If the student pays with a personal check, the hold will be released 21 days after the effective date of payment. Student must follow up after payment to get hold removed.
If payment is made with a cashier’s check, the hold will be lifted within 1 business day.
Partial Payments Policy
Partial payments cannot be made online for past due balances. Partial payments must be made in person or by mail
Please mail payments to:
UCSD Cashier's Office
9500 Gilman Drive, Dept. 0009
La Jolla, CA 92093-0009
9500 Gilman Drive, Dept. 0009
La Jolla, CA 92093-0009
HOLD TYPES
Every hold has a different cause and effect on your activity at UCSD.
Read more on the actions you should take to remove hold(s) from your account.
BURF
Student Financial Solutions Financial Hold
CAUSE
There is a past due balance on the student account, of at least $50, that was not paid by the previous billing due date.
HOW TO REMOVE
Pay the past due balance in full on TritonPay or at the Cashier’s Office with cash, check, cashier’s check or money order.
The BURF hold will be automatically removed once payment of full past due balance has been made. For additional assistance, please contact SFS via the Services and Support Portal (please use "Hold Removal" form).
IMPACT
Registration/Enrollment
Adding/Dropping Classes
TRIP
TRIP - Triton Registration Installment Plan Hold
CAUSE
There is a past due TRIP installment open on the account.
HOW TO REMOVE
Pay installment balance in full online by E-Check or at the Cashier’s Office with cash, check, cashier’s check or money order. TRIP holds are lifted automatically once payment is processed.
IMPACT
Registration/Enrollment
Adding/Dropping Classes
E-CHECK
E-Check Payment Hold*
CAUSE
The student has made 3 or more invalid E-Check payments.
HOW TO REMOVE
Student must make a valid check payment at the Cashier’s Office to clear hold. If payments were rejected for:
INVALID ACCOUNT INFO ($2 fee) student must make one check* or cashier’s check payment from correct account.
INSUFFICIENT FUNDS ($35 fee) student must make two check* or cashier’s check payments from correct account.
*Note: If the student pays with a personal check, the hold will be released 21 days after the effective date of payment. Student must follow up after payment to get hold removed. If payment is made with a cashier’s check, the hold will be lifted within 1 business day.
IMPACT
Online Payments
WO (WRITE OFF)
Write Off Short Term Debt Hold*
CAUSE
The past due balance is 180 days old and is sent to a collection agency.
HOW TO REMOVE
Pay write-off amount in full at the Cashier’s Office with cash, check*, cashier’s check or money order or pay in full through the Collection’s Agency. Contact Student Financial Solutions for specific collection agency information.
IMPACT
Registration/Enrollment
Adding/Dropping Classes
All fee waivers
Online Payments
LCOD
Long Term Loan Documentation Hold
CAUSE
The student graduated or enrollment has dropped below half-time and loan exit counseling was not completed.
HOW TO REMOVE
Complete online exit counseling by logging in to your Heartland ESCI account. If you did not previously receive a notification email with your Heartland Key and log in information, please send an email to exits@ucsd.edu including the following information: full name, PID, personal email (non-UCSD), and phone number.
Once your Exit Loan Counseling is completed, please forward ECSI email confirmation to exits@ucsd.edu .
IMPACT
Registration/Enrollment
Online Payments
LCOL
Long Term Loan Delinquency Hold
CAUSE
The student graduated or withdrew and is past due on campus based loans (e.g. Perkins, University, Dream, or other Medical related loans) repayment.
HOW TO REMOVE
Contact Student Financial Solutions at exits@ucsd.edu or (858) 822-4727. You will be referred to a loan administration analyst who will give you more information about your account and the debt.
The hold will be removed when you pay the outstanding balance or complete the necessary steps to update your account status.
IMPACT
Registration / Enrollment
Online Payments
Questions?
Find answers, request services, or get help from our team by going to the UC San Diego Services & Support portal. Click the button below if you have additional questions.