A New Way to Contact Student Financial Solutions (SFS)

Student Financial Solutions transitions to the UC San Diego Services & Support portal.

What You Need to Know

SFS is excited to be a part of the first wave of student support offices to transition to the UC San Diego Services & Support portal where students, parents, and the UCSD campus community can find answers to questions related to student billing and payments.

Finding answers to billing-related questions is now simpler than ever! Using the Knowledge Base Articles (KBAs) under the "Find Answers" section in the portal, the campus community will get access to a plethora of easy-to-read articles about SFS services.

Current Students

Students will be able to use the UC San Diego Services & Support portal to find answers fast, easily request services, and efficiently get help from the SFS team by submitting a ticket.

Whether it be reading a knowledge base article to learn about billing-related topics, requesting services like student account refunds or a check cancellations, or submitting a ticket to get personalized support from the SFS team, SFS hopes to support students in every way possible.

Note: Active Directory (AD) login credentials are required to submit a ticket.

Parents & Non-Current Students

Parents and non-current students will similarly be able to use the portal to find answers fast. However, if customized support is needed, they can get help by emailing sfs@ucsd.edu directly.

More Information

Services and Frequently Asked Question topics include:

Help with billing and payment
Refund requests and financial aid disbursements
Third Party/VA Sponsorship payments
Campus Based Loan repayments
Student Tax documents (1098-T Form)
Campus ID Cards

As part of this transition, SFS inactivated the following email addresses:

studentbusiness@ucsd.edu
refunds@ucsd.edu
trip@ucsd.edu
unclaimedrefunds@ucsd.edu
ebills@ucsd.edu

Say goodbye to normal emailed inquiries, and check out the brand new UC San Diego Services & Support portal!